Frequently Asked Questions

Shipping & Delivery

Do you offer free shipping?
Yes — we offer free standard shipping on most orders within the contiguous United States (lower 48 states). Certain exclusions may apply depending on the brand or delivery location.

Where do you ship?
We currently ship only within the contiguous United States (lower 48 states). At this time, we do not ship to Alaska, Hawaii, U.S. territories, or international destinations.

How long does shipping take?
Orders are typically processed within 2–3 business days (up to 5 during high-demand periods), then take 5–10 business days in transit depending on the supplier, carrier, and destination. Most orders arrive within 7–14 business days total from the order date — see our Shipping Policy page or the product page for a specific estimate.

Orders & Support

Can I speak to someone before ordering?
Absolutely. Our support team is available Monday–Friday, 9am–5pm CST at support@astutegear.com or 1-605-789-2670.

How quickly will I receive a response?
We respond to most inquiries within one business day.

Can I cancel or modify my order?
Orders can be canceled or modified only before we confirm the order with our distributor. Once an order has been confirmed, we may be unable to cancel or change it — please double-check your order before completing checkout.

Returns & Warranty

What is your return policy?
Return policies vary by brand. Please review our Return & Refund Policy page for full details before purchasing.

Are products covered by warranty?
Yes. Most products include a manufacturer warranty. Warranty terms vary by brand.

Pricing & Payments

Do you offer price matching?
We may offer price matching on select items. Contact us prior to purchase for review.

What payment methods do you accept?
We accept major credit cards and secure checkout methods supported by Shopify.