Refund policy

Return & Refund Policy

Effective Date: December 27, 2025

1. Overview

Astute Gear (operated by On Walkabout Ventures) stands behind the quality of our products. This policy outlines the terms and conditions under which returns, refunds, and exchanges are accepted for purchases made through astutegear.com.

Summary

Region: Contiguous United States (lower 48 states only)
Return window: 30 days from delivery
Damage reporting: Must be reported within 48 hours of delivery
Return eligibility: Subject to approval and policy conditions
Return shipping: Customer responsibility unless item is defective or incorrect
Restocking fee: Up to 25% may apply to eligible non-defective returns

2. How to Start a Return

To request a return, contact us before sending any item back:

Email: support@astutegear.com
Phone: 1-605-789-2670

Returns must be approved before shipment. Unauthorized returns may be refused.

3. Eligibility for Returns

To qualify for a return:

The item must be unused, uninstalled, and in new condition
The item must include original packaging and all accessories
The return request must be made within 30 days of delivery
The product must not be listed as final sale or non-returnable

Used, installed, modified, or damaged items (unless defective on arrival) are not eligible for return.

Astute Gear reserves the right to refuse returns that do not meet the conditions outlined in this policy.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect:

Contact us within 48 hours of delivery
Provide your order number
Include clear photographs of the product and packaging

Failure to report damage within 48 hours may affect eligibility for replacement.

If approved, we will provide a prepaid return label and arrange a replacement or refund as appropriate.

5. Non-Defective Returns

For approved non-defective returns:

Customer is responsible for return shipping
A restocking fee of up to 25% of the product price may apply
Original shipping charges (if any) are non-refundable

Certain brands or products may have specific return requirements, restocking fees, or return windows that differ from the general policy above. Where applicable, those terms will be disclosed on the product page and will take precedence.

Restocking fees help offset inspection, processing, and handling costs.

6. Return Shipping & Instructions

If your return is approved:

Use the provided return instructions
Ship the item within 7 days of approval
Use adequate packaging to prevent damage

Returns sent without approval or outside instructions may not be accepted.

7. Refunds

Once your returned item is received and inspected:

We will notify you of approval or rejection
Approved refunds are issued to the original payment method
Processing typically occurs within 5–10 business days after inspection

Refund timing may vary depending on your financial institution.

8. Exchanges

We do not guarantee direct exchanges.
If eligible, we may offer a replacement or recommend placing a new order after refund approval.

9. Non-Returnable Items

We do not accept returns for:

Personalized or custom-made products
Gift cards
Downloadable digital products
Items marked final sale
Certain hygiene or personal-use products (if applicable)

10. Cancellations

Orders may be canceled prior to shipment for a full refund.

Once an order has shipped, it is subject to the return process outlined above.

11. Address Accuracy

Customers are responsible for providing accurate shipping information.
Orders returned due to incorrect address entry may be subject to reshipment fees.

12. Legal Rights

This policy does not limit any rights you may have under applicable U.S. consumer protection laws.

13. Changes to This Policy

We may update this Return & Refund Policy at any time.
Changes take effect when posted on this page.

Customer Support:
Monday–Friday, 9:00 AM–5:00 PM CST
support@astutegear.com
1-605-789-2670